DELIVERY & RETURNS

 

 

Kenya Standard Delivery

We try to send out orders as quickly as possible, and they should arrive within 3-5 working days. Although during busy periods there may be a longer wait of 5-7 working days.

International orders may be subject to Custom duties and import taxes. These fees are the responsibility of the buyer. There may also be unexpected delays in shipping. if the duties are left unpaid, or if a customer rejects their item at the time of delivery, the shipping cost to return that item will be deducted from the original product price  


Returns & Exchanges

I want you to be happy with your purchase, but if you are not, you can return any item within 30 days of receipt provided the products are returned complete, in perfect condition and in the original packaging. Please follow this link to process your return and see instructions below. 

The cost of the return will be your responsibility. Please get proof of postage. Providing the item(s) are in perfect condition, as soon as they are returned we will issue a refund

Please contact us at hello@turnbullandhooch.co.uk for return address details.

Damaged Goods
I will of course replace items if they are defective or damaged before you open them. Please contact me and I will send details for returns. Items that are not returned in their original packaging will not be refunded. 

Gift cards and sale items are non refundable.