Legal Stuff
Privacy Policy – Turnbull & Hooch Kenya Ltd
1. Information We Collect
When you make a purchase from our store, we collect the personal details you provide, such as your name, address, email and contact information.
With your permission, we may also send you updates about Turnbull & Hooch Kenya Ltd, including new products, special offers, and other news.
2. Consent
By providing personal information to complete an order, verify payment, arrange delivery or handle a return, you agree that we may collect and use it for that specific purpose only.
If we ask to use your details for any other reason (e.g. marketing), we will request your clear consent or provide you with an option to decline.
You may withdraw your consent at any time by contacting us at hello@turnbullandhooch.co.ke
3. Disclosure
We may share your information if required by Kenyan law or if you breach our Terms of Service.
4. Online Store Platform
Our store runs on Shopify, which provides the secure platform for our online sales.
Your data is stored securely within Shopify’s systems, protected by firewalls and encryption.
Payments
If you choose to pay directly via credit or debit card, your payment details are processed securely by Shopify in line with PCI-DSS (Payment Card Industry Data Security Standards). Your payment details are only stored as long as needed to complete your purchase.
5. Third-Party Services
We work with trusted service providers (such as payment processors and couriers) who may need access to your information in order to provide their services.
These providers have their own privacy policies, and your data may be subject to the laws of the countries where they operate. For example, if your payment is processed through a provider outside Kenya, your information may be subject to that country’s regulations.
Once you leave our website or are redirected to a third-party service, this Privacy Policy no longer applies.
6. Security
We take reasonable steps and follow industry standards to keep your information safe from loss, misuse, unauthorised access, disclosure or alteration.
7. Age of Consent
By using this website, you confirm that you are at least 18 years old, or that you are the parent/guardian giving permission for a minor dependent to use our site.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will take effect immediately once posted on our website. If the changes are significant, we will notify you so you are aware of what we collect, how we use it, and under what circumstances we share it.
If our business is acquired or merged, your information may be transferred to the new owners.
9. Photos & Products
We do our best to describe and photograph our products accurately. However, as many of our items are handmade, small variations in colour or finish may occur.
If you are unhappy with a product’s colour, you may return it at your own expense for a refund.
Please note: sale items cannot be returned or refunded, unless they are damaged.
10. Questions & Contact
If you would like to access, correct or delete your personal information, register a complaint, or ask any questions about this policy, please contact us at:
📧 hello@turnbullandhooch.co.ke
Turnbull & Hooch Kenya Ltd